Returns & Refunds policyDue to the nature of digital products, all sales are final. Once you access or download the product, it cannot be returned or refunded. Please review product descriptions and previews carefully before purchasing. Exceptions are made only for technical issues or duplicate purchases, as detailed in our full policy."

Refund and Return Policy: Supplements

We do not accept returns or provide refunds for opened or used supplements due to strict health, hygiene, and public health regulations in South Africa. All sales of these products are final, except in the specific circumstances outlined below as required by the Consumer Protection Act (CPA).

You may return an item for a refund or exchange if:

• The product is defective or damaged upon arrival (within 6 months of purchase).

• You received the incorrect product or an expired product.

• The item is returned within our general return window (e.g., 7 or 14 days) and is unopened, in its original, sealed packaging, and undamaged condition.

• For online purchases only, you exercise your 7-day cooling-off right under the ECTA, provided the item is returned unopened and unused.

Final approval for all returns rests with management after product inspection. Shipping costs for general returns (e.g., change of mind on an unopened product) are the customer's responsibility.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@proslim.store